Privacy Policy

1. Information We Collect

Personal Information

When you contact us or request information about our automation machinery, we may collect:

• Name and job title
• Company name and industry
• Email address and phone number
• Business address
• Project requirements and specifications
• Budget information (when voluntarily provided)

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referral source
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about our automation machinery
• Providing product quotes and proposals
• Scheduling demonstrations and consultations
• Sending technical documentation and specifications
• Providing customer support and after-sales service
• Improving our website and services
• Complying with legal obligations
• Sending relevant industry news and updates (with your consent)

3. Information Sharing and Disclosure

MetronixSystem does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (e.g., email services, analytics)
• Business Partners: With authorized distributors or partners in your region to better serve your needs
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your information
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@metronixsystem.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. International Data Transfers

MetronixSystem operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The nature of our relationship with you
• Legal and regulatory requirements
• The purpose for which we collected the information
• Your preferences and consent

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes
• Providing notice through our website or services

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of the State of New York and applicable federal laws of the United States, without regard to conflict of law principles. For residents of the European Union, this policy also complies with the General Data Protection Regulation (GDPR).